| System Requirements | Technical Support Area |

TECHNICAL FAQ

Installing & Initializing Programs

How do I install Comm1 IFR and/or Clearances on Request on my Windows 7 or Windows VISTA operating system?

Why do I get an error message when I try to install COMM1 on Windows?

How do I start or run the program in Windows?

I get a message when trying to use my Comm1 with Windows XP that reads: This program requires at least 3MB of free virtual memory to run. How do I change my virtual memory?

Why is it when I try to run COMM1 on Windows, the program launches, then just sits there?

Why do I get the Windows error message "You must insert the Comm1 CD before running the program" even though the CD is in the drive?

How do I Install QuickTime from the CD in Windows?

Do I have to install QuickTime 3.0/4.0 if I have another version of Quicktime already installed on my system?

Why do I get a "QT Fatal Error" message when trying to install QuickTime with the COMM1 CD?

Why do I get the message "QT cannot find file C:\Windows...[path/filename]" when trying to install QuickTime with the COMM1: IFR CD?

Why am I receiving an error ‘C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications’ when trying to run the Comm1 program?

Sound or Recording Problems

Windows 7:

Tips for fixing common sound problems

Adjust the sound level on your computer

Connecting a Microphone to your computer

OSX Lion:

OS X Lion - Input pane of Sound preferences

OS X Lion - Output pane of Sound preferences

OS X Lion - Change your computer’s sound output device

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Why am I having audio problems with COMM1 IFR or Clearances on Request?

Why am I having audio problems with COMM1 VFR?

How do I install QuickTime from the CD in Windows?

Why does the Windows version of COMM1 lock up when I try to record?

Why do I get an "Error -322" message when trying to record in COMM1 in Windows?

Why can't I hear myself after recording with the Windows version of COMM1?

Why doesn't the microphone on the COMM1 Headset work with my Macintosh?

How do I adjust the microphone and speaker levels on the Macintosh?

When using COMM1, the program appears to run but I don't hear the audio Briefing, and each time I try to transmit during the Practice I am prompted to hold down the mouse button and say the full sentence. Why is this happening?

GENERAL FAQ

System Requirements & Platforms

What operating systems do COMM1 products run on?

What are the system requirements for COMM1: VFR, IFR, and Clearances on Request?

Is Comm1 Compatible with DVD-Rom Players?

Do the COMM1 programs operate on Windows NT?

Does the optional microphone and headset operate on the Macintosh?

Do I really need the optional microphone and headset or is a mic and speakers good enough?

Pricing & Purchasing

Where can I try COMM1 products before I buy them? Do you have a demo disk?

Can I buy more than one Comm1 program at a discount?

Is COMM1 available in stores or do I have to buy it over the Web?

Products & Content

What additional products do you plan to offer for pilot communications training?

Do you sell the converter plugs that would allow use of an aviation headset with a PC?

Does COMM1: IFR simply include the materials in COMM1: VFR plus a bit more?

What is the difference between Comm1 IFR and Clearances on Request?