| System Requirements | Technical Support Area |

TECHNICAL FAQ

Installing & Initializing Programs

Why do I get an error message when I try to install COMM1 on Windows. . . ?

How do I start or run the program in Windows?

How come when I try to run COMM1 on my Windows laptop, the program launches, then just sits there?

Why do I get the Windows error message "You must insert the Comm1 CD before running the program" even though the CD is in the drive?

How do I Install QuickTime 3.0/2.2 from the CD in Windows?

Version 2.0 of QuickTime is already installed on my system, so do I have to install version 3.0 when prompted during the COMM1: IFR installation?

Why do I get a "QT Fatal Error" message when trying to install QuickTime with the COMM1 CD?

Why do I get the message "QT cannot find file C:\Windows...[path/filename]" when trying to install QuickTime with the COMM1: IFR CD?

Sound or Recording Problems

Why doesn't the microphone on the COMM1 Headset work with my Macintosh?

How do I adjust the microphone and speaker levels on the Macintosh?

Why is the sound in COMM1 funny when I run it under Windows? It warbles or echos.

Why does the Windows version of COMM1 lock up when I try to record?

Why do I get an "Error -322" message when trying to record in COMM1 in Windows?

Why can't I hear myself after recording with the Windows version of COMM1?

When using COMM1: VFR, the program appears to run but I don't hear the audio Briefing, and each time I try to transmit during the Practice I am prompted to hold down the mouse button and say the full sentence. Why is this happening?

GENERAL FAQ

System Requirements & Platforms

What are the system requirements for COMM1: VFR and IFR?

Do COMM1: IFR or VFR operate on Windows NT?

Does the optional microphone and headset operate on the Macintosh?

Do I really need the optional microphone and headset or is a mic and speakers good enough?

Pricing & Purchasing

Where can I try COMM1 products before I buy them? Do you have a demo disk?

Can I buy both COMM1: VFR and COMM1: IFR together at a discount price?

Is COMM1 available in stores or do I have to buy it over the Web?

Products & Content

What additional products do you plan to offer for pilot communications training?

Do you sell the converter plugs that would allow use of an aviation headset with a PC?

Does COMM1: IFR simply include the materials in COMM1: VFR plus a bit more?